Frequently Asked Questions
General Questions
How can I place an order?
Placing an order is simple. Just choose the product you like, select the quantity (if applicable), click Add to Cart, and proceed to checkout. Enter your shipping details and complete the payment to confirm your order.
Can I cancel my order after placing it?
Orders can usually be cancelled within a short time after placing them. Once the order is shipped, cancellation may not be possible.
How can I check my order status?
Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp which you can use to track your delivery.
Payment Related Questions
What payment methods do you accept?
We accept multiple payment options including:UPI,credit card/debit card, Net Banking, COD where available.
Is it safe to pay on your website?
Yes. Our store uses secure payment gateways and Shopify’s secure checkout system to ensure your payment information is protected.
Shipping & Delivery
How long does delivery take?
Delivery usually takes:3–5 business days for metro cities,4–7 business days for other locations. Delivery times may vary depending on your location
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for many locations across India.
How will my order be packaged?
All orders from Xotictrends are shipped in discreet packaging to protect your privacy. The package will not reveal the product inside.
Returns & Refunds
Can I return or exchange lingerie products?
Due to hygiene reasons, most lingerie products cannot be returned or exchanged unless they are damaged, defective, or incorrect items.
What should I do if I receive a damaged product?
If you receive a damaged or incorrect item: Record an unboxing video, Contact our support team within 24hours of delivery
Our team will assist you with the return or replacement process.