Refund policy

Return & Refund Policy

At Xotictrends, customer satisfaction is our priority. Every product undergoes strict quality checks before dispatch to ensure it reaches you in perfect condition. However, if you receive a product with a manufacturing defect or a size-related issue, we offer a simple and hassle-free return process.

7-Day Return Policy

We provide a 7-day return window from the date of delivery for products that have:

Manufacturing defects
Incorrect size received
Damaged product received during transit
Wrong product delivered

2. How to Initiate a Return
Getting started is easy. You can choose either of these two methods:

Contact No:+91-9455317344 Reach out with your Order ID and Brief Description.

Email: Send us an email at support@xotictrends.com with your Order ID and a brief description (or photo) of the defect or sizing issue.

3. The Return Process
Once your return request is reviewed and approved by our team:

Pickup: Our authorized logistics partner will be scheduled to collect the product from your doorstep.

Packaging: Please pack the product securely in its original packaging. You must include the original invoice and the packing slip inside the parcel to avoid delays.

Inspection: Once the product reaches our facility and passes a quality inspection, we will proceed with your chosen resolution.

4. Refunds & Replacements
Based on your preference and product availability, we offer:

Replacement: We will ship a new item or the correct size to you at no additional cost.

Refund: If you prefer a refund, we will credit the total amount back to your original method of payment (UPI, Card, or Bank Transfer).

Processing Time: Refunds typically reflect in your account within 5–7 business days after we receive the returned item.

Customer Support:
If you have any questions regarding your return, please reach out to us:
Email: support@xotictrends.com
Business Name: Purble Enterprises
House No:535 Uttar Pradesh , Lucknow, 226004