Shipping policy

Shipping & Delivery Policy
At Xotictrends, we aim to provide a seamless and transparent shopping experience. This policy outlines how we handle the delivery of your favorite intimate wear and accessories across India. By transacting on our website, you agree to the terms listed below.

1. Free Shipping (No Hidden Costs)
We believe in honest pricing. Currently, all products on xotictrends.com qualify for Free Delivery.

There are no shipping charges, convenience fees, or hidden costs added at checkout.

Important: Our delivery partners will never ask you for additional cash upon delivery. If a delivery person demands extra charges, please refuse and contact us immediately at support@xotictrends.com.

2. Delivery Timeline
We work hard to get your order to your doorstep as quickly as possible.

Processing Time: Most orders are dispatched within 1–2 business days.

Transit Time: Generally, your products will be delivered within 5–7 working days.

Note: Delivery times may vary slightly based on your specific location in India and the nature of the product ordered. You will see an indicative delivery date on your tracking link once the order is placed.

3. Order Tracking & Updates
Once your order is handed over to our courier partner, we keep you informed every step of the way:

You will receive a notification via Email and SMS containing the courier partner's details and your unique tracking number.

4. Product Availability
All orders are subject to stock availability. In the rare event that an item is out of stock after you place an order, we will:

Notify you promptly.

Issue a full refund to your original payment method immediately.

5. Address Accuracy
To ensure a successful delivery, please double-check that your shipping address and contact details are accurate and complete.

Note: Xotictrends is not responsible for delayed or missed deliveries resulting from incorrect or incomplete information provided at checkout. In such cases, the order may not be eligible for a free reshipment.

6. Lost or Damaged Packages
If your package is lost during transit, don't worry—we’ve got you covered. We will offer you a free reshipment or a full refund, depending on your preference.

7. Returns & Refunds
If you receive a product with a manufacturing defect or a sizing issue, we offer a simple 7-day return policy.

How to start: Visit our Contact Us page or email us at support@xotcitrends.com.

Approval: Once your return is approved, our logistics partner will pick up the item.

Condition: Please ensure the product is packed securely with the original invoice and packing slip.

Resolution: Upon receiving the item at our warehouse, we will process your replacement or refund.

Policy Updates
We may update this policy occasionally to improve our service. Significant changes will be communicated to our registered users via email.

Registered Office: Purble Enterprises
House No:535 Near CMS school, Uttar Pradesh , Lucknow, 226004